Contact us

Contact us

Get in touch with us or look for
our most frequently asked questions

You may contact us directly at Loxamed's toll-free number  : (+33)806-142-000

or fill in the form below so we may contact you.

Contact form

Frequently Asked Questions

Professionals

You may call Loxamed's toll free number at (+33)806-142-000, which will connect you to our
sales department.

Appointments

If the patient does not have a social security number, they will be receiving an invoice from the
laboratory after the test is completed.

A single person can book up to 4 appointments, with the same email address. One appointment
per person is required. For boxes that do not allow reservations, you may book more than one
appointment.

On the Loxamed.fr homepage, click on " make an appointment", and follow the procedure (you
will receive confirmation by email). Some of our mobile solutions allow you to book an
appointment, others do not.

Some of our mobile solutions allow you to book an appointment, others do not. Nevertheless, it
is always possible to come without an appointment, but patients with an appointment will be
given priority.

The Loxamed.fr website includes a " Where to find ustab, where you will find an interactive
map displaying all centers in France, as well as a tool to search for a speci fic center by zip-code
or city.

Results

If you have not received you results, please send an email to contact@loxamed.fr, with the date and location of testing.

If symptoms persist, the patient may return for testing once the 5-day incubation period is over
to double-check, and/or seek medical attention.

Don't panic! If you have asked to be contacted by our telemedicine service, you will be called
by a doctor for a free teleconsultation. In the event of a positive result, the system is very strict:
isolate yourself for 7 days, respect the barrier measures, and report it on the TousAntiCovid
app. A person from ARS will contact you and ask you for a list of people you were in contact
with. They are in charge of contacting them. If you are worried or if you want to discuss it, you
may call (+33)800-130-000.

Please send an email to contact@loxamed.fr with the date and location of testing.

Call Loxamed's toll-free number at(0 806 142 000) and provide them with the following
information: last name, first name, date of birth, address as well as the date and location of
screening. You will receive your results in the mail (the 24-hour deadline will not apply).

The results are sent by sms or by email by the laboratories within 24 to 48 hours after sampling for a PCR test, and within 15 minutes after sampling for an antigenic test.

Tests

From 15 October 2021 and at the request of the government, PCR and antigenic tests will become payable for all*:
Antigenic: €27.01
Nasopharyngeal PCR: €43.89

Except for minors, medical prescriptions and other exceptions (for more information click here).

Without a prescription, the test is not free of charge (Antigenic: 27,01€ / Nasopharyngeal PCR: 43,89€). If you have a medical prescription that is less than 48 hours old and non-renewable, the test will be paid for.

The PCR test is the most reliable on the market, and its result, which is the result of a laboratory analysis, is available within 24 to 48 hours. The antigenic test provides a result in less than 30 minutes, but its reliability can be questioned (the recommendation of the French National Authority for Health is to carry out a PCR test in the event of a negative antigenic test if symptoms appear).

We have given priority to PCR tests, because they are the most reliable. Nevertheless, we have
partnerships with pharmacies that offer antigenic tests.